Frequently Asked Questions - Daring Light

Scents that linger when everything else fades.

Frequently Asked Questions

Quickly find the answers you need.

About Us

Can I trust you?

We are Sergio and Cristina, who personally handle every order at Daring Light. Thousands of orders completed and hundreds of satisfied customers attest to our dedication. If you’d like, you can search for us on Google as “Daring Light” to read their reviews.

Do you have a physical store?

Daring Light was born during the COVID pandemic, and we decided to be cautious about physical store exposure. The original plan was to open a physical store, but ultimately, working online is our definitive approach, and we do not have a perfumery you can visit.

Payments and Security

Are your payment methods secure?

Yes, we use Redsys for card payments, a leading platform in Spain that complies with the highest security standards, including SSL encryption and 3D Secure authentication to protect your data. We work with PayPal, accept Bizum for businesses (which is very different from personal Bizum), and bank transfers are completely secure. Additionally, we have a prestigious SSL Secure Global Sign by GMO certificate.

Are the product prices official?

Yes, our prices correspond to the official MSRP set by each brand. We also offer exclusive products you won’t find in other stores, as well as promotions through our newsletter. All our products come directly from the brands we represent, avoiding gray market intermediaries.

Orders

Can I modify or cancel an order after placing it?

You can modify or cancel your order as long as you notify us before the preparation process begins. If the order has already been shipped, specific conditions apply.

Can I return a product I didn’t like?

For hygiene reasons, we only accept returns for unopened or undamaged products. To help you choose, we offer free and purchasable samples.

Shipping

What is the order processing time?

Orders placed on weekends or holidays are processed the next business day. Occasionally, if we receive it before 10:00 AM (Spanish time), it may ship the same day. During the month of August, shipments are made on Tuesdays and Thursdays. For Saturday deliveries (mainland Spain only), the order must be placed before Friday and meet the processing times. If it’s Friday, please check with us first.

If my order includes samples, what is the processing time?

We strive to prepare and ship samples the same day, but the official timeframe is up to 3 business days from order confirmation. Samples are prepared upon request and require more time than pre-packaged products, like a bottle of perfume.

How long does it take for my order to arrive?

It depends on the destination and the shipping method you choose. Within the Iberian Peninsula, we offer several options: from very urgent deliveries arriving the next business day to more economical and slower options. For shipments to European countries, there is usually only one option available—in some cases, by air. Once your order is ready, you will receive an email with tracking information.

Do you ship outside Spain?

Yes, but with exceptions. We do not ship outside Europe. Shipping fees are very expensive, and we prefer to focus on our continent. We are a family-run perfumery, and we believe we make a great effort selling to dozens of different countries. We generally absorb shipping costs for all destinations if a minimum order amount is reached.

Do you track orders?

Yes, we monitor every shipment we send. We track its transit until the courier indicates it has been delivered. If we detect any issues or delays, we contact the courier to resolve them.

Do international orders include VAT?

Orders to destinations outside the European Union or territories with special tax regimes (such as the Canary Islands, Ceuta, or Melilla) are exempt from Spanish VAT (21%). The customer is responsible for applicable local taxes and customs fees. If these are not paid and the package is returned, the amount will be refunded minus shipping and return costs.

What should I do if my order arrives damaged or defective?
If you notice any damage to the packaging or products upon receiving your order, it is mandatory to notify us immediately.
To process any claim with the courier, we will need you to send detailed photographs of:

  • The outer box, showing any dents or damage, with the shipping label clearly visible.
  • The inner protection.
  • The affected contents.

Without these photos or the original packaging, we will not be able to accept or manage the claim, as couriers require visual proof to cover insurance.

Please do not discard the packaging until we confirm that we have collected all the necessary information.

📩 Send the images via Email
📱 Or, if you prefer, via WhatsApp

Products

Do you offer product samples?

Of course. Both free and purchasable ones. We encourage you to visit the samples section of our perfumery.

Do your products have an expiration date?

As perfumery products, their durability varies depending on storage conditions and the type of fragrance. While they don’t have a strict expiration date, we recommend storing them in a cool, dry, and dark place to ensure they remain in their best condition.

Are your products suitable for sensitive skin?

Although we work with high-quality brands, we always recommend that if you have sensitive skin or known allergies, you perform a sensitivity test before applying any fragrance.

How do you store perfumes?

At Daring Light, we care about every detail. We store our products in optimal climate conditions, with controlled temperature and humidity. This allows us to preserve the quality and essence of each fragrance as intended by its creator.

Can I customize a perfume?

At Daring Light, we love it when every customer finds something unique. If you have a special idea or combination in mind, don’t hesitate to contact us. Layering fragrances is a very special option, and we can help you with it.

Other

Can I subscribe to a newsletter?

Yes, and we highly recommend it. In the newsletter, we share news before other visitors, and when there are promotions, we feature them exclusively here.

What is the privacy policy?

We take your privacy very seriously. The information you share is used exclusively to process your purchase, manage shipping, and improve your experience. We never share your data with third parties without your consent.

How can I contact you?

You can reach us through our contact form on the website or directly by email at info@daringlight.com. You can also call us during our customer service hours.

Which products are excluded from coupon use?
Unless otherwise stated, coupons are not valid for gift cards, wallet top-ups, refundable items (such as sample sets and similar), discounted products, or the Adi ale Van brand.

The latter, due to its artisanal nature and limited product availability, cannot be offered at a discount in order to preserve the value and exclusivity of the artist’s work.

Which products are excluded from coupon use?
Unless explicitly stated otherwise, coupons are not valid for gift cards, wallet top-ups, refundable items (such as sample sets and similar), discounted products, nor for the Adi ale Van and Tombstone brands.
The latter two, due to its artisanal nature and limited product availability, cannot be offered with discounts in order to preserve the value and exclusivity of its work.

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